SUMUP: YOUR COMPREHENSIVE GUIDE TO PRODUCTS, PRICING, AND SETUP

SumUp has become a trusted partner for businesses looking for efficient and affordable payment solutions. Their range of products and services cater to various business needs, from card readers to online stores. This blog will guide you through SumUp’s offerings, pricing, and how to set up the SumUp Air Card Reader.

Products

SumUp offers a range of products designed to make payments easy and efficient for businesses of all sizes. Here's a look at their main offerings:

1. Air Card Reader: A portable, compact card reader that connects via Bluetooth to your smartphone or tablet, allowing you to accept card payments anywhere.
2. SumUp 3G and Printer: A standalone device that doesn’t require a smartphone, with a built-in printer for receipts.
3. Online Store: An e-commerce platform that lets you set up your own online store with ease.
4. Point of Sale (POS) System: A comprehensive system that integrates with various hardware and software solutions for seamless payment processing.

Pricing

SumUp is known for its transparent pricing structure with no monthly fees. You only pay a fixed percentage per transaction:

• Card Present Transactions: 1.69%
• Virtual Terminal Transactions: 2.95% + €0.25
• Invoices: 2.5%
• Online Store Transactions: 2.5%

This straightforward pricing model makes it easy for businesses to manage costs without worrying about hidden fees.

Business Account

SumUp also offers a business account, providing businesses with a convenient way to manage their finances. This account allows you to receive payments directly, access funds quickly, and manage transactions seamlessly through the SumUp App.

Online Store

SumUp’s online store platform is perfect for businesses looking to expand their reach. It’s easy to set up and customize, offering various templates and tools to help you create a professional online presence. With integrated payment solutions, you can start selling online without any hassle.

Help and Support

SumUp provides extensive support to ensure you get the most out of their products. Their help section covers everything from setup to troubleshooting, and their customer service team is always ready to assist you with any issues you might encounter.

Set Up the Air Card Reader

Setting up the SumUp Air Card Reader is straightforward, whether you are a new or existing customer. Here’s a step-by-step guide to get you started.

For New Customers

1. Open the SumUp App and log in using your email address and password.
2. Enter €1.00 into the keypad and tap 'Charge'. The reader will turn on automatically.
3. Confirm Connection: Tap 'Connect' and ensure the 3-digit number shown in the app matches the last 3 digits of the serial number on the back of the card reader.
4. Pairing Successful: The card reader will sync your profile information, which takes about 2 minutes.
5. Accept Payments: You’re now ready to accept your first payment. Your customer authorizes the transaction by entering their PIN or signing in the app. The green tickmark indicates the payment was successful. Payouts are received in 2-3 business days.

For Existing Customers

1. Open the SumUp App and log in.
2. Tap on 'Profile' (Android: menu symbol in the top right corner).
3. Open 'Payment Methods' and tap 'Air' to start the setup.
4. Confirm Connection: Tap 'Connect' and ensure the 3-digit number matches the serial number on the back of the card reader.
5. Pairing Successful: The card reader will sync your profile information in about 2 minutes.

Troubleshooting

If you encounter issues during setup, try the following steps:

• Ensure your smartphone/tablet meets the requirements.
• Start a new pairing process by opening the Profile section of the app, tapping on 'Payment Methods,' and choosing 'SumUp Air' as your card reader.
• Restart your smartphone/tablet to reset the Bluetooth chip.
• Check for updates to the SumUp App and your device’s operating system.

Payment Methods

The SumUp Air Card Reader supports various payment methods:

• Credit Cards: Mastercard, Visa, American Express
• Debit Cards: V PAY, Maestro
• Contactless (NFC): Tap the card in front of the reader’s display.
• Chip: Insert the card into the slot at the top of the reader.

Customers can authorize payments by entering their PIN, signing in the SumUp App, or for contactless transactions below €30, no authorization is needed.

Charging the Air Card Reader

To ensure optimal performance, keep your card reader charged above 25%. The battery level is displayed on the reader’s screen and via the LED lights:

• Charge with the included Micro USB cable.
• You can use the reader while it charges.
• A fully charged device can handle around 500 transactions.

LED Indicators

The card reader’s LED lights provide important information:

• Power On: LEDs briefly flash when the device turns on.
• Connection: LEDs blink once the connection is established.
• NFC Transaction: First LED stays on, and all LEDs blink when the card is tapped.
• Battery Level: Press the power button to see battery status (4 LEDs = 100%, 3 LEDs = 75%, etc.).

General Handling

• Temperature: Operates between -10°C and +45°C. Avoid leaving it in extreme temperatures.
• Regular Charging: Charge once a month even if not in use.
• Handle with Care: The card reader has security sensors to prevent tampering. Avoid dropping or hitting it to prevent it from being permanently locked.

SumUp offers a reliable, easy-to-use solution for accepting card payments. With straightforward setup processes, transparent pricing, and robust support, it’s an excellent choice for businesses looking to streamline their payment processes.

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